FAQ
Can I make changes to my order?
If you notice an error in your order, please contact us within 1 hour of placing it, and we will do our best to make the adjustment. After this time, your order is final, as we begin processing it for next-day printing and dispatch.
When will my order ship?
How do I personalise my order?
You can customise your piece by providing details such as names, dates, locations, song choices, or photos on our live on our website. We’ll handle the rest, ensuring your keepsake is perfectly tailored to your memories.
How long does it take to receive my order?
We offer next-day printing and dispatch. Shipping times vary depending on your location, but we ensure a fast turnaround to get your order to you as soon as possible.
Where do you ship from?
We are based in Australia and ship all orders from our local studio.
What materials do you use?
We use high-quality materials polished acrylic plexiglass and state-of-the-art UV printing technology to ensure vibrant colours, sharp details, and a durable finish.
What if my order arrives damaged?
We take great care in packaging our products, but if something arrives damaged or incorrect, please contact us within 48 hours with a photo, and we’ll make it right.
Do you accept returns or exchanges?
As each item is custom-made, we don’t offer returns or exchanges unless there’s a misprinting or damage. However, we’re happy to assist with any concerns. Please look at our Refund policy.
How can I contact you for further inquiries?
You can reach us via email or through our website’s contact form, and we’ll be happy to help!